Sub-processor List
Effective 28 June 2026
Altisium FZ-LLC ("Altisium", "Provider") engages the third-party sub-processors listed below to help provide the Altisium Service. This list is incorporated by reference into the Data Processing Agreement (DPA) between Altisium and each customer.
Legal entity details and the specific region(s) of processing for each sub-processor are available to customers on request. Where a customer has selected a data region, customer data is processed in that region.
How to receive notifications of changes
Altisium gives customers at least 30 days' written notice before adding or replacing a sub-processor, except where an emergency engagement is needed to address a security or business-continuity issue (in which case notice is given as soon as reasonably practicable). Customers may subscribe to change notifications, and may object to a change, in accordance with the DPA. To subscribe, email privacy@altisium.com.
Sub-processors
Infrastructure & hosting
| Sub-processor | Service provided | Location | Categories of data |
|---|---|---|---|
| Render | Application hosting, compute, managed Postgres | United States | All categories of customer data hosted by the Service |
| Wasabi | Encrypted off-site database backup storage | United States | Encrypted backups of customer data |
Error monitoring & observability
| Sub-processor | Service provided | Location | Categories of data |
|---|---|---|---|
| Sentry | Application error and performance monitoring | United States | Technical metadata; limited content in error payloads (Altisium scrubs payloads to minimise personal data) |
AI / machine learning
| Sub-processor | Service provided | Location | Categories of data |
|---|---|---|---|
| OpenAI | LLM-based summarisation and classification powering in-product AI features | United States | Vendor data, and any personal data incidentally contained in documents submitted for AI processing. Customer data is not used to train AI models — see the AI Addendum. |
Billing & payments
| Sub-processor | Service provided | Location | Categories of data |
|---|---|---|---|
| Stripe | Payment processing and subscription billing | United States; EU (Ireland) | Billing contact name, email and address; payment-method metadata (Stripe itself holds card data) |
Change log
| Date | Change |
|---|---|
| 2026-06-28 | Initial publication. |
This list reflects the sub-processors engaged as of the date above and is updated as our stack evolves.
